Brown & Co. Jewelers (Buckhead)
Address: 3005 Bolling Way, Atlanta, Georgia
Phone: (404) 814-9800
Website: https://www.brownjewelers.com/
Buckhead Hours:
- Tuesday - Saturday: 11am - 7pm
- Sunday: 12pm - 6pm
- Monday: Closed
Important Note: The Buckhead location has limited watch repair services. See details below.
View on Google MapsTable of Contents
- Summary
- Services Offered
- Brands Serviced
- Repair Process
- Important Considerations
- Recommendation
- Frequently Asked Questions (FAQ)
- Locations and Contact
Summary
Brown & Co. Jewelers offers watch repair services at two locations in the Atlanta area: Buckhead and Roswell. The **Buckhead location (3005 Bolling Way) has significant limitations**, only servicing watches purchased at Brown & Co. and only for their in-house brands. The **Roswell location (674 Holcomb Bridge Rd) is the primary service center**, offering a wider range of repair services. Brown & Co. is an authorized Rolex service center and specializes in several luxury watch brands.
Services Offered
| Service | Buckhead (Limited) | Roswell (Full) |
|---|---|---|
| Rolex Authorized Service | ✔️ (Facilitated) | ✔️ |
| Watch Strap Orders (In-House Brands) | ✔️ | ✔️ |
| Battery Replacement (In-House Brands) | ✔️ | ✔️ |
| Pressure Testing | ✔️ (In-House Brands) | ✔️ |
| Refinishing and Polishing | ✔️ (In-House Brands) | ✔️ |
| Repairs on Watches *Not* Purchased at Brown & Co. | ❌ | ✔️ (Presumed) |
| Repairs on Brands *Not* Listed as In-House | ❌ | ✔️ (Presumed) |
Note: Services at the Roswell location are presumed based on information provided; contact them directly for confirmation.
Brands Serviced (In-House)
- Patek Philippe
- Rolex
- Cartier
- TUDOR
- Breitling
- Hublot
- IWC Schaffhausen
- Jaeger-LeCoultre
- Norqain
- Tag Heuer
- Tissot
Repair Process
- Bring your watch to either the Buckhead (limited services) or Roswell location.
- The service team will assess your watch.
- You will receive updates on the repair progress.
- For complex repairs, Brown & Co. may send your watch to the manufacturer.
- An estimate for recommended services will be provided.
- Upon completion, your watch will be returned to you.
Important Considerations
- **Buckhead Service Limitations:** The Buckhead location *only* services in-house brands purchased at Brown & Co.
- **Roswell as Primary Service Center:** The Roswell location handles a wider range of repairs.
- **Manufacturer Servicing:** Turnaround time may be longer if the watch needs manufacturer service.
- **Pricing:** Online prices may differ from in-store prices.
Recommendation
If you purchased an in-house brand watch at Brown & Co., the Buckhead location offers limited but convenient service. For all other watch repair needs, **contact the Roswell location directly at (770) 993-1080** to confirm service availability and turnaround times.
Frequently Asked Questions (FAQ)
Q: Can I get my watch repaired at the Buckhead location if I didn't buy it from Brown & Co.?
A: No, the Buckhead location *only* services watches purchased at Brown & Co. and only for their in-house brands.
Q: Which location should I go to for general watch repair?
A: The Roswell location is the primary service center and handles a wider range of repairs.
Q: Is Brown & Co. an authorized service center for all the brands they sell?
A: They are an authorized Rolex service center. For other brands, they may send the watch to the manufacturer for repair.
Q: What are the hours of operation?
A: The Buckhead store hours are listed at the top of this page. Roswell store hours are: Monday - Saturday, 10am - 6pm
Locations and Contact
Buckhead (Limited Service):
- 3005 Bolling Way, Atlanta, GA 30305
- (404) 814-9800
Roswell (Full Service):
- 674 Holcomb Bridge Rd, Roswell, GA 30076
- (770) 993-1080
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