Brown & Co. Jewelers - Watch Repair Specialist

Brown & Co. Jewelers (Buckhead)

Address: 3005 Bolling Way, Atlanta, Georgia

Phone: (404) 814-9800

Website: https://www.brownjewelers.com/

Buckhead Hours:

  • Tuesday - Saturday: 11am - 7pm
  • Sunday: 12pm - 6pm
  • Monday: Closed

Important Note: The Buckhead location has limited watch repair services. See details below.

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Table of Contents

  1. Summary
  2. Services Offered
  3. Brands Serviced
  4. Repair Process
  5. Important Considerations
  6. Recommendation
  7. Frequently Asked Questions (FAQ)
  8. Locations and Contact

Summary

Brown & Co. Jewelers offers watch repair services at two locations in the Atlanta area: Buckhead and Roswell. The **Buckhead location (3005 Bolling Way) has significant limitations**, only servicing watches purchased at Brown & Co. and only for their in-house brands. The **Roswell location (674 Holcomb Bridge Rd) is the primary service center**, offering a wider range of repair services. Brown & Co. is an authorized Rolex service center and specializes in several luxury watch brands.


Services Offered

Service Buckhead (Limited) Roswell (Full)
Rolex Authorized Service ✔️ (Facilitated) ✔️
Watch Strap Orders (In-House Brands) ✔️ ✔️
Battery Replacement (In-House Brands) ✔️ ✔️
Pressure Testing ✔️ (In-House Brands) ✔️
Refinishing and Polishing ✔️ (In-House Brands) ✔️
Repairs on Watches *Not* Purchased at Brown & Co. ✔️ (Presumed)
Repairs on Brands *Not* Listed as In-House ✔️ (Presumed)

Note: Services at the Roswell location are presumed based on information provided; contact them directly for confirmation.


Brands Serviced (In-House)

  • Patek Philippe
  • Rolex
  • Cartier
  • TUDOR
  • Breitling
  • Hublot
  • IWC Schaffhausen
  • Jaeger-LeCoultre
  • Norqain
  • Tag Heuer
  • Tissot

Repair Process

  1. Bring your watch to either the Buckhead (limited services) or Roswell location.
  2. The service team will assess your watch.
  3. You will receive updates on the repair progress.
  4. For complex repairs, Brown & Co. may send your watch to the manufacturer.
  5. An estimate for recommended services will be provided.
  6. Upon completion, your watch will be returned to you.

Important Considerations

  • **Buckhead Service Limitations:** The Buckhead location *only* services in-house brands purchased at Brown & Co.
  • **Roswell as Primary Service Center:** The Roswell location handles a wider range of repairs.
  • **Manufacturer Servicing:** Turnaround time may be longer if the watch needs manufacturer service.
  • **Pricing:** Online prices may differ from in-store prices.

Recommendation

If you purchased an in-house brand watch at Brown & Co., the Buckhead location offers limited but convenient service. For all other watch repair needs, **contact the Roswell location directly at (770) 993-1080** to confirm service availability and turnaround times.


Frequently Asked Questions (FAQ)

Q: Can I get my watch repaired at the Buckhead location if I didn't buy it from Brown & Co.?

A: No, the Buckhead location *only* services watches purchased at Brown & Co. and only for their in-house brands.

Q: Which location should I go to for general watch repair?

A: The Roswell location is the primary service center and handles a wider range of repairs.

Q: Is Brown & Co. an authorized service center for all the brands they sell?

A: They are an authorized Rolex service center. For other brands, they may send the watch to the manufacturer for repair.

Q: What are the hours of operation?

A: The Buckhead store hours are listed at the top of this page. Roswell store hours are: Monday - Saturday, 10am - 6pm


Locations and Contact

Buckhead (Limited Service):

  • 3005 Bolling Way, Atlanta, GA 30305
  • (404) 814-9800

Roswell (Full Service):

  • 674 Holcomb Bridge Rd, Roswell, GA 30076
  • (770) 993-1080

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