KAY Jewelers

First Time Servicing With Us?

If this is your first time having your watch serviced with us, a thorough inspection and diagnostic assessment will be performed.

Please keep in mind that there are several reasons your watch may not be able to be serviced, usually related to part availabilty, or condition of watch.

How To Get Started

Walk-ins are welcome during business hours. To find the best times to bring your watch in, please check our business hours listed above, or give us a call.

What To Bring

• Your watch
• Any original boxes, papers, or warranty information (if available)
• Any previous service records (if available)
• Details of any specific issues or concerns you have

Preparation Tips

Before bringing your watch in for service, consider these points:

• Note down any specific problems you've noticed (e.g., gaining/losing time, stopping, unusual noises).
• If the watch is water-resistant, *do not* attempt to open the caseback yourself.
• Avoid wearing the watch if it has significant damage to prevent further issues.
• Avoid extreme temperatures 24 hours before your service.
• Bring your timepiece in for a free quote.