KAY Jewelers

Name: KAY Jewelers
Address: 2501 Wabash Ave Suite B06, Springfield, Illinois, US
Telephone: (217) 787-7848

Service Requirements

Bringing your watch in for service at KAY Jewelers? Here's what you should know. We are located at 2501 Wabash Ave Suite B06, Springfield, Illinois .

All watches accepted for evaluation, regardless of age (subject to parts availability).
No prior disassembly by non-qualified personnel.
Genuine parts preferred, aftermarket parts considered on a case-by-case basis.
Valid identification may be required for certain high-value timepieces.
Complete a service request form.

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2501 Wabash Ave Suite B06, Springfield, IL 62704, USA

(217) 787-7848

4.8

278.0

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Watch Repair Information

First Time Servicing With Us?

If this is your first time having your watch serviced with us, a thorough inspection and diagnostic assessment will be performed.

Please keep in mind that there are several reasons your watch may not be able to be serviced, usually related to part availabilty, or condition of watch.

How To Get Started

Walk-ins are welcome during business hours. To find the best times to bring your watch in, please check our business hours listed above, or give us a call.

What To Bring

Your watch
Any original boxes, papers, or warranty information (if available)
Any previous service records (if available)
Details of any specific issues or concerns you have

Preparation Tips

Before bringing your watch in for service, consider these points:

Note down any specific problems you've noticed (e.g., gaining/losing time, stopping, unusual noises).
If the watch is water-resistant, *do not* attempt to open the caseback yourself.
Avoid wearing the watch if it has significant damage to prevent further issues.
Avoid extreme temperatures 24 hours before your service.
Bring your timepiece in for a free quote.

Other Things to Know

Initial diagnostic assessments typically take 15-30 minutes.
Full service turnaround times vary depending on the complexity of the repair and parts availability. We will provide an estimate.
We offer a warranty on our repair services. Details will be provided upon completion of the service.